Returns & Refund Policy
We want you to be completely satisfied with your purchase. Learn more about how returns, replacements, and refunds work at NOVA Store.
1. Return Window & Eligibility
You can request a return or exchange within 14 days of receiving your order. To be eligible for a return:
- Item must be unused and in its original condition.
- Must be in original packaging with all accessories and seals intact.
- Proof of purchase or order number is required.
2. Refund Process
Once we receive and inspect your returned item, we will process your refund. Refunds will be credited back to your original payment method within 3 to 7 business days.
3. Damaged or Incorrect Items
If you receive a defective or incorrect product, please reach out to our support team immediately. We will cover all shipping costs for returning defective items and issue a replacement or full refund right away.
Have Questions or Need to Start a Return?
Our customer support team is ready to assist you. Click below to go to our contact page and submit your request.